We're driven by a desire to see our clients succeed.
LavaBox worked alongside The Tic Co to implement an operational backbone that streamlined and automated their end-to-end delivery processes. Next, we helped them bring their first digital offering to market, with the launch of their AML client portal. This project leveraged Salesforce Service Cloud and Community Cloud.
“We found our deliverables were improving day on day. We were able to turn jobs around faster. We were able to be more consistent. We were able to start thinking about new digital offerings we could bring to our customers.”Alice Tregunna CEO, The Tic Co.
For many years, St John had used physical postage to manage their Supporter Scheme. LavaBox were brought in to reimagine the programme as a digital-first experience. Leveraging Salesforce Pardot, we designed an end-to-end journey that transitioned St John supporters to lower-cost digital channels while delivering a more efficient and engaging member experience.
“Our customers are getting a faster and more relevant experience from us.”Pip Garrett National Supporter Scheme Manager, St John NZ
When Covid-19 caused New Zealand to go into lockdown in early 2020, Kitchen Mania’s technology enabled them to capitalise on an unexpected increase in demand. Salesforce enabled them to manage increasing sales volumes while continuing to deliver an exceptional customer experience.
“If we hadn’t made the decision to go with Salesforce, we would not have been able to take the opportunities that Covid-19 presented us.”Greg Arnold General Manager, Kitchen Mania
Deadly Ponies needed a help desk system that delivered a premium customer service experience that matched their premium product. We developed an intuitive architecture on Salesforce's Service Cloud platform that is delighting both staff and customers.
“We had some very complex structures in place.
LavaBox worked really hard to define how those processes should run to best practice on Salesforce.”